برچسب: Future

  • California’s future demands higher-ed coordination now

    California’s future demands higher-ed coordination now


    Credit: Larry Gordon / EdSource

    Despite being the nation’s economic powerhouse with the largest postsecondary system in America, California stands alone among all 50 states without a higher education coordinating entity. This gap has resulted in missed opportunities and unrealized potential — and it’s a systemic failure that leaves real people behind every day.

    Ask Fred P., who applied for unemployment when he lost his job during the pandemic. What California’s systems failed to tell him was that he qualified for the Golden State Education and Training Grant designed to help displaced workers like him. As his savings dwindled and bills mounted, available support remained hidden in bureaucratic silos. Fred only discovered the program months after his unemployment benefits expired — and only because his partner happened to work in state policy and budget.

    Meanwhile, millions of other Californians, without such connections, remain unaware of potential pathways to economic mobility and continue to fall through the cracks of our state’s disconnected education and workforce systems. During the pandemic, over 19 million Californians lost jobs and applied for unemployment, yet very few were informed they qualified for this scholarship program, which should have connected them to training opportunities for career advancement. California allocated $500 million to this program, but two years later, only $20 million had reached just 6,100 individuals. Why? Because the agency administering scholarships couldn’t identify unemployed workers, and the unemployment office couldn’t connect people to the available education funding. Two state systems, both serving Californians, but operating in silos, left resources untapped and communities unsupported.

    This fragmentation creates a maze that widens opportunity gaps, particularly for those without the social capital or resources to guide them through complex systems. At the start of the pandemic, over 5 million Californians intended to enroll in college in the next two years, but many — especially especially Latino, Black, Native American residents, first-generation college students, Californians with children, and those working low-wage jobs — face a gauntlet of barriers that numerous disjointed access programs fail to address. Meanwhile, more than a billion dollars in education and workforce development funding goes unused, while Californians seeking better opportunities have trouble finding quality training opportunities to reach their career goals, and employers struggle to find qualified workers for open positions.

    These disconnected systems don’t just create inconvenience — they perpetuate cycles of poverty. For Californians living on the margins, the cost associated with college —an established path to economic mobility — is a huge barrier and makes it seem out of reach. Meanwhile, over a hundred programs exist that could defray the financial burden and increase college access. But, without coordination, these public benefit programs designed to improve economic stability remain inaccessible to those who need them most. When systems don’t talk to each other, the promise of these programs remains unfulfilled, leaving workers, families and employers struggling in an economy that demands better solutions.

    The solution is clear: coordination. And it’s now within reach. Both Gov. Gavin’s administration and key legislative champion Assemblymember Mike Fong have aligned in their support of establishing the California Education Interagency Council. This council would bridge the divides between our TK-12 education, higher education, workforce development, and social services systems, creating a coherent ecosystem that powers economic growth and resilience for individuals and the state.

    This isn’t about adding bureaucracy — it’s about setting up the needed infrastructure to fulfill the promise of economic mobility and good jobs for Californians — the driving reason so many pursue higher education in the first place. With this council in place:

    • Unemployed workers would be connected to education and training programs that would strengthen their re-entry to the workforce.
    • Residents experiencing financial hardship who receive public benefits would enter into education pathways that lead to living-wage careers, creating intergenerational economic mobility.
    • Students would easily navigate clear paths from high school through college to meaningful employment.
    • Schools and colleges would receive actionable labor market insights to shape programming.
    • Employers would find skilled workers to fill critical positions, strengthening California’s economy.

    Collectively, these outcomes strengthen California by fostering a robust economy and thriving communities built on shared prosperity.

    Finally, the council would enhance accountability by tracking outcomes across systems, identifying what works and what doesn’t, and ensuring programs reach their intended recipients. A coordinated approach is especially critical now, during challenging budget times. California must ensure every dollar works. The proposed council would maximize returns on billions of existing investments by eliminating redundancies, filling workforce gaps, and ensuring that programs help the people they are designed to serve.

    For too long, we’ve relied on spot-fixes and piecemeal solutions. We’ve watched promising initiatives fall short of their potential. The time has come, with alignment between the governor’s office and the Legislature, to build the coordination infrastructure that connects Californians with opportunity. Our state’s promises of prosperity and bright futures depend on it.

    •••

    Su Jin Jez is CEO of California Competes, a nonprofit working to solve California’s higher education and workforce issues through research, advocacy and collective action.

    The opinions expressed in this commentary represent those of the author. EdSource welcomes commentaries representing diverse points of view. If you would like to submit a commentary, please review our guidelines and contact us.





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  • Future farmers grow real-world skills at Cal State’s working farms

    Future farmers grow real-world skills at Cal State’s working farms


    Fresno State animal science major Toi Johnson givies a bull an oral dewormer on Feb. 20, 2025, to help prevent fungal infections like ringworm from infecting and spreading to the rest of the herd. Adjunct faculty Ryan Person oversees her while other students practice giving shots to the animal.

    Credit: Jesus Herrera/EdSource

    In the heart of California’s bountiful Sacramento Valley lies Yuba City, a small town of about 68,000 people that is rich in agriculture and community.  

    This is where Taryn Chima, a fourth-year animal science major at California State University, Chico, grew up.  

    Growing alongside her were orchards of peaches, walnuts and almonds. Born into a third-generation farm family, Chima knew she wanted to pursue a career in agriculture from a young age. In 2021, Chima began her animal science education at Chico State. 

    Of the 23 campuses of California State University, just four have a college of agriculture: Cal Poly San Luis Obispo, Chico State, Fresno State and Cal Poly Pomona. This also means they have working farms that provide food for their campuses and research opportunities for ranchers and farmers in areas like regenerative agriculture, which aims to keep growing systems healthy and effective.

    Students working the land

    Most importantly for the students attending these schools, working on their campus farms enriches their classroom learning with hands-on experience.

    Max Eatchel, a senior majoring in plant sciences at Cal Poly San Luis Obispo, had few familial ties to farming, and instead found his passion for gardening while looking for a new hobby during the Covid-19 lockdown. 

    “I got super into all this regenerative agriculture, sustainable agriculture, permaculture stuff, and I just went deep down that rabbit hole,” said Eatchel, who has worked on the school’s organic farm for over a year. “When it came time to apply to college, I thought, ‘Why not try plant science?’”

    Until he worked on the farm, Eatchel didn’t realize how much he still had to learn in the practical application of his education. But with his graduation in June, he now feels “super prepared” for the professional world because of his hands-on experience.

    “I’ve been talking to this orchard back in Utah, and they were looking for someone who could repair tractors. I really hadn’t had any experience with that,” Etchel said. “So I just asked my boss, and he’s like, ‘Yeah, we’ll get you a shift right now.’ So it’s very fluid, and it helps you build the skills you want to build.” 

    Similarly to Eatchel, an agricultural education wasn’t in Anthony Zaragoza’s sights at all. Zaragoza got his associate degree in biology and was planning on eventually attending medical school. That was, until a revelatory six-month experience with the Western Colorado Conservation Corps gave him a new vision. 

    But even when he got to Cal Poly Pomona as an agribusiness and food industry management major, he wasn’t certain how he could turn his education into a career path. Getting his first job with the student farm eased his mind.

    “Out here in the city, we aren’t surrounded too much by a lot of agriculture,” Zaragoza said. “So it could be a little disheartening when we’re not having a chance to get out on an operation and see that what we’re learning is actually a feasible future for us.”

    Zaragoza started as a maintenance technician at the equine center and is now the harvest assistant lead, a new position in which he works with farm operations director Jeremy Mora on the business and marketing side.

    He has noticed peers in his major with the same confusion he had about how their studies translate to the working world. That is why he strongly recommends pursuing a job with the campus farms.

    “They have that passion, but they really need that connection,” Zaragoza said.

    For Chima, that connection and passion are enhanced at Chico State’s University Farm. “If I was not a part of a working farm, I would not be where I am today,” said Chima, who works as the lead student herdsman at the Chico State sheep unit, overseeing daily operations and supporting student research projects. “I’ve developed confidence, and I get to see a lot of different perspectives within the industry.”

    Growing up in Salinas, Karla Ahumada was always surrounded by agriculture and knew she wanted to pursue it as a career. The fourth-year plant science and agribusiness major at Chico State has been grateful for her hands-on experiences at the university’s farm. 

    In a class last semester, Ahumada and her classmates were each assigned a crop to grow at the farm and were graded on how well they took care of their plots.

    Since freshman year, Ahumada has also been offered paid research positions at the university farm. “It is something very unique about our farm, that we can cater to students pursuing both industry and academic focuses,” Ahumada said. 

    At Fresno State, agriculture education sophomore Emma Piedra works in the dairy unit doing milking and maintenance while also learning veterinary skills. The milk is used to produce cheese and ice cream sold by the school. 

    She has no plans to go into the dairy industry after graduation. Rather, Piedra wants to use her time at the farm to help improve her knowledge about how it works and give her future students connections to work there, just as her teachers did for her. 

    “Ever since getting into dairy, I’ve wanted to help students raise dairy heifers someday when I’m a teacher. So this has given me a lot of hands-on experiences of what to do and how to help them,” Piedra said. 

    Another Fresno State student is putting this thinking into practice at the neighboring swine unit. Hannah Williamson is a student manager and graduate teaching assistant while finishing her final semester of her agricultural science masters in animal reproduction. 

    Williamson grew up around the swine unit alongside her father, a professor at Fresno State. Though she worked in a few different farm units during her undergraduate years, it was her experience as a teaching assistant for the swine lab class that helped her realize she wanted to follow in her father’s footsteps and teach at the college level.

    As for students considering taking some agricultural courses, she said, “I will say that the more you get involved, the better it is for you, because it opens a lot more doors. You have a lot more opportunities.”

    Operating, financing student farms

    Though each of these farming operations is different, they all give students experience in numerous areas of agricultural production, from cultivation and conception to marketing and accounting.

    The schools have lab classes where professors can make use of the facilities for the general student population. Research opportunities and paid student positions help students gain advanced knowledge and hands-on skills.

    “We hear often from employers that they really like our students because they can actually do stuff,” said Jim Prince, Cal Poly San Luis Obispo’s associate dean of the College of Agriculture.

    The San Luis Obispo campus has a range of farms and production facilities, including a vineyard, beef production and ornamental operations, among others. This may sound expensive to operate, and though Prince says it is a “complex mix” of funding, most of the farms are self-supported through their food production businesses.

    Among the products they sell are cheese, ice cream, jam, meat, organic produce, plants and wine. Most of these are available through their online shop as well as the campus markets, and some are available through local retailers. The organic produce is sold directly at local farmers’ markets and during the farm’s U-pick hours.

    The Chico State University Farm has a similar mix of financial support. It consists of 14 units and employs 18 full-time staff and 40 students. 

    All four universities were each awarded $18.75 million in a grant from California’s 2022-23 budget. For Chico, $11.5 million of that is funding the Agricultural Teaching Center and Farm Store, which is expected to be operating by this fall, according to College of Agriculture interim associate dean Kevin Patton. Amid statewide CSU budget cuts, Patton believes this money will not be touched.

    Chris Van Norden graduated from Cal Poly Pomona with a plant sciences degree and continued working on the campus farm until he became the agronomy farm coordinator, overseeing 125 acres. His brother, Bryan, also an alum, runs the orchard, organic farm and sales. 

    California agricultural production variety is extremely diverse, and Van Norden said their 700 acres of farms are well-suited to familiarize the student assistants with a wide range of career possibilities.

    “We’ve got (year-round) overlapping egg production, vegetables, permanent trees (and) subtropical, growing everything possible in California,” Van Norden said. “And showing the students that, ‘Hey, you could do any of this with agriculture,’ it’s a … giant, wide spectrum of agricultural potential.”

    Vincent Roos, the farm operations manager at Fresno State, emphasized the school’s unique position in the Central Valley, which allows for the growth of nearly 400 different crops.

    He noted the importance of hands-on experience in preparing students for diverse agricultural careers.

    “In other words, they can take anything, any kind of circumstances that you’re in, and make it work,” Roos said.

    Jesus Herrera is a third-year journalism student at Fresno State; Layla Bakhshandeh is a senior at Cal Poly San Luis Obispo majoring in journalism and graphic communication; and John Washington is a senior journalism student at Cal Poly San Luis Obispo. All are members of EdSource’s California Student Journalism Corps.





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  • Thomas Friedman: “I Have Never Been More Afraid for My Country’s Future”

    Thomas Friedman: “I Have Never Been More Afraid for My Country’s Future”


    Thomas Friedman is not an alarmist. He has been writing about foreign policy for The New York Times for many years. He has written about crisis after crisis. But now we are an unprecedented point in our history. An unhinged ignorant man is President. Probably he is being manipulated by others. And at times, he acts on whims and grievances.

    On any day, he comes up with some dangerous idea. He is ruining most people’s life savings. Eliminating or disabling federal agencies. Attacking academic freedom; extorting major law firms and universities. Trampling on the rule of law and the Constitutuon. There is no rationale or ending to his madness.

    Friedman admits he is fearful for the future of our country. So am I. Trump is demolishing all established relationships, antagonizing allies, aligning us with Putin’s goals, and breaking whatever he can. Why? Either he is crazy or stupid or acting on Putin’s behalf. I believe it’s all of the above.

    Friedman writes:

    So much crazy happens with the Trump administration every day that some downright weird but incredibly telling stuff gets lost in the noise. A recent example was the scene on April 8 at the White House where, in the middle of his raging trade war, our president decided it was the perfect time to sign an executive order to bolster coal mining.

    “We’re bringing back an industry that was abandoned,” said President Trump, surrounded by coal miners in hard hats, members of a work force that has declined to about 40,000 from 70,000 over the last decade, according to Reuters. “We’re going to put the miners back to work.” For good measure, Trump added about these miners: “You could give them a penthouse on Fifth Avenue and a different kind of a job and they’d be unhappy. They want to mine coal; that’s what they love to do.”

    It’s commendable that the president honors men and women who work with their hands. But when he singles out coal miners for praise while he tries to zero out development of clean-tech jobs from his budget — in 2023, the U.S. wind energy industry employed approximately 130,000 workers, while the solar industry employed 280,000 — it suggests that Trump is trapped in a right-wing woke ideology that doesn’t recognize green manufacturing jobs as “real” jobs. How is that going to make us stronger?

    This whole Trump II administration is a cruel farce. Trump ran for another term not because he had any clue how to transform America for the 21st century. He ran in order to stay out of jail and to get revenge on those who, with real evidence, had tried to hold him accountable to the law. I doubt he has ever spent five minutes studying the work force of the future.

    He then returned to the White House, his head still filled with ideas out of the 1970s. There he launched a trade war with no allies and no serious preparation — which is why he changes his tariffs almost every day and no understanding of how much the global economy is now a complex ecosystem in which products are assembled from components from multiple countries. And then he has this war carried out by a commerce secretary who thinks millions of Americans are dying to replace Chinese workers “screwing in little screws to make iPhones.”

    But this farce is about to touch every American. By attacking our closest allies — Canada, Mexico, Japan, South Korea and the European Union — and our biggest rival, China, at the same time he makes clear he favors Russia over Ukraine and prefers climate-destroying energy industries over future-oriented ones, the planet be damned. Trump is triggering a serious loss of global confidence in America.

    The world is now seeing Trump’s America for exactly what it is becoming: a rogue state led by an impulsive strongman disconnected from the rule of law and other constitutional American principles and values.

    And do you know what our democratic allies do with rogue states? Let’s connect some dots.

    First, they don’t buy Treasury bills as much as they used to. So America has to offer them higher rates of interest to do so — which will ripple through our entire economy, from car payments to home mortgages to the cost of servicing our national debt at the expense of everything else.

    “Are President Trump’s herky-jerky decision-making and border taxes causing the world’s investors to shy away from the dollar and U.S. Treasuries?” asked The Wall Street Journal’s editorial page on Sunday under the headline, “Is There a New U.S. Risk Premium?” Too soon to say, but not too soon to ask, as bond yields keep spiking and the dollar keeps weakening — classic signs of a loss of confidence that does not have to be large to have a large impact on our whole economy.

    The second thing is that our allies lose faith in our institutions. The Financial Times reported Monday that the European Union’s governing “commission is issuing burner phones and basic laptops to some U.S.-bound staff to avoid the risk of espionage, a measure traditionally reserved for trips to China.” It doesn’t trust the rule of law in America anymore.

    The third thing people overseas do is tell themselves and their children — and I heard this repeatedly in China a few weeks ago — that maybe it’s not a good idea any longer to study in America. The reason: They don’t know when their kids might be arbitrarily arrested, when their family members might get deported to Salvadoran prisons.

    Is this irreversible? All I know for sure today is that somewhere out there, as you read this, is someone like Steve Jobs’s Syrian birth father, who came to our shores in the 1950s to get a Ph.D. at the University of Wisconsin, someone who was planning to study in America but is now looking to go to Canada or Europe instead.

    You shrink all those things — our ability to attract the world’s most energetic and entrepreneurial immigrants, which allowed us to be the world’s center for innovation; our power to draw in a disproportionate share of the world’s savings, which allowed us to live beyond our means for decades; and our reputation for upholding the rule of law — and over time you end up with an America that will be less prosperous, less respected and increasingly isolated.

    Wait, wait, you say, but isn’t China also still digging coal? Yes, it is, but with a long-term plan to phase it out and to use robots to do the dangerous and health-sapping work of miners.

    And that’s the point. While Trump is doing his “weave” — rambling about whatever strikes him at the moment as good policy — China is weaving long-term plans.

    In 2015, a year before Trump became president, China’s prime minister at the time, Li Keqiang, unveiled a forward-looking growth plan called “Made in China 2025.” It began by asking, what will be the growth engine for the 21st century? Beijing then made huge investments in the elements of that engine’s components so Chinese companies could dominate them at home and abroad. We’re talking clean energy, batteries, electric vehicles and autonomous cars, robots, new materials, machine tools, drones, quantum computing and artificial intelligence.

    The most recent Nature Index shows that China has become “the leading country globally for research output in the database in chemistry, earth and environmental sciences and physical sciences, and is second for biological sciences and health sciences.”

    Does that mean China will leave us in the dust? No. Beijing is making a huge mistake if it thinks the rest of the world is going to let China indefinitely suppress its domestic demand for goods and services so the government can go on subsidizing export industries and try to make everything for everyone, leaving other countries hollowed out and dependent. Beijing needs to rebalance its economy, and Trump is right to pressure it to do so.

    But Trump’s constant bluster and his wild on-and-off imposition of tariffs are not a strategy — not when you are taking on China on the 10th anniversary of Made in China 2025. If Treasury Secretary Scott Bessent really believes what he foolishly said, that Beijing is just “playing with a pair of twos,” then somebody please let me know when it’s poker night at the White House, because I want to buy in. China has built an economic engine that gives it options.

    The question for Beijing — and the rest of the world — is: How will China use all the surpluses it has generated? Will it invest them in making a more menacing military? Will it invest them in more high-speed rail lines and six-lane highways to cities that don’t need them? Or will it invest in more domestic consumption and services while offering to build the next generation of Chinese factories and supply lines in America and Europe with 50-50 ownership structures? We need to encourage China to make the right choices. But at least China has choices.

    Compare that with the choices Trump is making. He is undermining our sacred rule of law, he is tossing away our allies, he is undermining the value of the dollar and he is shredding any hope of national unity. He’s even got Canadians now boycotting Las Vegas because they don’t like to be told we will soon own them.

    So, you tell me who’s playing with a pair of twos.

    If Trump doesn’t stop his rogue behavior, he’s going to destroy all the things that made America strong, respected and prosperous.

    I have never been more afraid for America’s future in my life.



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  • Conversations on the Future and Impact of Small Colleges – Edu Alliance Journal


    Small colleges have long played a significant role in shaping American higher education. They may not make national headlines every day, but their impact on students, communities, and the broader landscape of learning is undeniable. That’s why Kent Barnds and I, Dean Hoke, created Small College America. Its mission is to present critical discussions at the forefront by interviewing small college higher education leaders, policy experts, and innovators. The podcast delves into the evolving role of small colleges, their economic impact, innovative strategies for sustainability, and how they can continue to provide a highly personalized educational experience.

    Each episode explores the distinctiveness of small colleges—through conversations with presidents, provosts, foundation leaders, and changemakers who are deeply engaged in the work of shaping the future. We focus on the real issues small colleges face—from enrollment shifts and financial pressures to mission clarity, leadership, and collaborative innovation.

    Why is now the perfect time for this podcast? Higher education faces unprecedented challenges, and small colleges, with their adaptability and personalized approaches, offer valuable lessons and innovative solutions critical to the broader education landscape.

    Our most recent episodes include:

    • Wendy Sherman Heckler and Chet Haskell – From Otterbein University and Antioch University, respectively these two leaders discuss their groundbreaking collaboration known as the Coalition for the Common Good. It’s a bold new model for partnership between mission-driven institutions focused on shared values and long-term sustainability.
    • Eric Lindberg—Executive Director of the Austin E. Knowlton Foundation in Cincinnati, Ohio, shares insights into the Foundation’s commitment to supporting small colleges, reflects on his own liberal arts experience, and outlines how strategic philanthropy can strengthen institutional resilience.
    • Dr. Paaige Turner, Provost and Executive Vice President at Aurora University discusses her transition into the role after serving as Dean at Ball State University. She brings a fresh perspective on leadership, regional relevance, and the evolving communication needs of today’s students.

    Upcoming Guests:

    We’re excited to welcome several new voices to the podcast in upcoming episodes:

    • Charles Kim, retired Managing Director at Kaufman Hall and former head of its Higher Education division, now serves on the boards of Augustana College and Westminster College.
    • Scott Wiegandt, Director of Athletics at Bellarmine University, who helped lead the university’s move from NCAA Division II to Division I.
    • Karin Fischer, senior writer for The Chronicle of Higher Education and author of the Latitudes newsletter, brings deep insight into the global and domestic challenges facing small colleges.
    • Steve Bahls, President Emeritus of Augustana College and national expert on shared governance, discusses how collaboration can lead to institutional agility and long-term success.
    • Matthew Ward, Vice President of Enrollment Management at California Lutheran University.
    • Liz Nino, Executive Director of International Enrollment at Augustana College.
    • Dr. Marco Clark, President of Holy Cross College at Notre Dame, Indiana.

    Whether you’re a small college president, a prospective student, an alum, or simply someone passionate about the future of higher education, we invite you to join us. Each episode of Small College America is a chance to learn, reflect, and engage with the people who are shaping this vital sector.

    Subscribe on your favorite podcast platform or listen directly at https://www.podpage.com/small-college-america/. We hope you’ll tune in. If there’s a story or college you think we should feature, let us know.

    Small colleges are changing higher education—be part of the conversation.


    Dean Hoke is Managing Partner of Edu Alliance Group, a higher education consultancy, and a Senior Fellow with the Sagamore Institute. He formerly served as President/CEO of the American Association of University Administrators (AAUA). With decades of experience in higher education leadership, consulting, and institutional strategy, he brings a wealth of knowledge on small colleges’ challenges and opportunities. Dean, along with Kent Barnds, is a co-host for the podcast series Small College America. 



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  • How Advanced Print Management Systems Are Shaping the Future of Campus Innovation

    How Advanced Print Management Systems Are Shaping the Future of Campus Innovation


    How Advanced Print Management Systems Are Shaping the Future of Campus Innovation

    In the ever-evolving landscape of higher education, innovation isn’t confined to classrooms and research labs—it extends to how universities manage their operations, resources, and technology.

    At the University of Maryland’s A. James Clark School of Engineering, Terrapin Works stands as a shining example of how adopting cutting-edge solutions can transform not just processes, but outcomes.

    Terrapin Works, a hub of rapid prototyping, advanced manufacturing, and digital design, operates a sprawling network of more than 200 machines across 17 campus locations. This state-of-the-art enterprise isn’t just a facility; it’s a mission-driven ecosystem enabling students, faculty, and researchers to turn ideas into reality.

    But with complexity comes challenges, and the need to streamline its job request system became a pivotal moment for this operation.

    The Challenge: Streamlining Complexity in Innovation

    Managing job requests for hundreds of machines servicing diverse users—from students designing prototypes to researchers creating precision parts—was no small feat. Terrapin Works initially relied on a help desk ticketing system that, while functional for IT issues, fell short as a workflow solution.

    The system lacked a user-friendly process for submitting, tracking, and managing requests. Email threads became the backbone of communication, resulting in inefficiencies, delays, and an inconsistent user experience. Technicians, often students themselves, faced a cumbersome workflow that detracted from their ability to focus on the innovative work at hand.

    Nick Bentley, business systems developer and a former University of Maryland student, envisioned a better way. “We needed a one-stop, web-based storefront where customers could initiate a job request, track its progress, and get updates seamlessly,” he explains. For technicians, the solution needed to enable faster, more efficient processing of requests.

    When Bentley discovered PaperCut MF, a solution renowned for its robust print and workflow management capabilities, he saw its potential to redefine how Terrapin Works operated. However, implementing a new system meant addressing concerns about compatibility with existing processes and minimizing fragmentation.

    The Power of a Unified Solution

    Bentley made a compelling case for PaperCut, highlighting its integrated features beyond workflow management, such as billing and 2D print management. This holistic approach allowed Terrapin Works to sunset legacy systems, reduce inefficiencies, and create a unified platform that could scale across the university.

    The results have been transformative. Technicians now process orders with unprecedented speed and accuracy, while users enjoy a seamless experience that eliminates the confusion of the old system. Customers can explore equipment options, verify specifications, and submit orders—all within an intuitive, human-centered interface.

    Terrapin Works’ success with PaperCut didn’t stop at addressing immediate challenges. It sparked a broader vision for what was possible. The platform’s adaptability has led to pilot programs across other campus operations, from copy centers to financial services. With integrations like Nelnet’s payment gateway, the university is leveraging PaperCut to drive innovation in areas far beyond its original scope.

    Rethinking Operational Excellence

    Terrapin Works’ journey underscores an important lesson: Innovation isn’t just about technology; it’s about creating systems that empower people. By prioritizing user experience, integrating processes, and fostering scalability, the University of Maryland has set a benchmark for how universities can evolve in the digital age.

    As higher education institutions navigate the future, the success of initiatives like Terrapin Works serves as a reminder that the right tools—and the right vision—can turn operational hurdles into opportunities for leadership and growth.



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